Frequently Asked Questions
Everything you need to know about our premium home linens and ordering process.
What makes your linen different from standard bedding?
The Linen Company uses 100% European flax, which is stone-washed for immediate softness. Unlike synthetic fabrics, our linen is naturally thermoregulating, hypoallergenic, and becomes softer with every single wash.
How should I care for my linen products?
We recommend a gentle machine wash in lukewarm or cold water with mild detergent. Tumble dry on low heat or line dry to preserve the natural fibers. Avoid bleach and harsh chemicals to maintain the fabric's integrity.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer fabric swatches?
Yes, we understand that color and texture are important for home decor. You can order a swatch kit containing samples of our current seasonal and core color palettes through our 'Swatches' page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.